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Terms and conditions

1. Council Approvals & Protected Trees

  • It is the client’s sole responsibility to obtain any necessary council approvals or permits prior to works commencing.
  • Garwood Tree Services can conduct a Protected Tree Check for a fee of $80.00 per check, which identifies whether the tree is listed under local council protection.
  • This service does not include the process of obtaining council approval or liaising with council authorities on your behalf.

2. Neighbour Notification & Overhanging Trees

  • It is the client’s responsibility to notify neighbouring property owners of upcoming tree works where appropriate or required by local regulations.
  • If pruning, removal, or access involves trees, branches, or vegetation overhanging from a neighbouring property, the client must obtain written consent from the neighbouring property owner before Garwood Tree Services commences works.
  • Garwood Tree Services will not be held liable for any disputes, damages, or legal issues arising from work performed on, near, or over a boundary without the neighbour’s approval.
  • The client is responsible for ensuring all permissions and approvals are in place prior to the scheduled works.

3. Property Damage, Site Conditions & Access

  • While we take all reasonable care, minor grass damage is unavoidable due to vehicle and equipment access.
  • Driveway or footpath damage caused by heavy vehicles is considered a council or property owner’s responsibility, and Garwood Tree Services will not be held liable.
  • In the event our vehicles or machinery become bogged on site, and you have requested or insisted we proceed under those conditions, any recovery or additional costs will be charged on top of the quoted works.
  • If our team attends site and cannot proceed with the works due to client-related access issues, obstructions, safety concerns, missing approvals, or lack of permissions, a call-out fee or partial charge may apply to cover time and travel.
  • Sites where inductions, site-specific safety training, or special access requirements are needed may be charged in addition to the quoted price, unless otherwise stated.
  • Dog waste must be removed from all work areas prior to our team attending site. If excessive waste is present, we reserve the right to postpone works or apply a clean-up surcharge.
  • Clients must inform us of any underground services (including water, sewer, gas, power, irrigation, or communications) at the time of quote assessment or prior to works commencing. Garwood Tree Services will not be held responsible for damage to underground services that have not been disclosed or accurately located by the client.

4. Tree Stumps & Subsurface Works

  • Garwood Tree Services accepts no responsibility for tree stumps or roots left in place beneath slabs, paving, or other built structures, whether existing or installed after works are completed.
  • It is the client’s responsibility to ensure the area is clear and accessible for stump grinding or root removal.

5. Pets, Property, and Safety

  • Prior to our arrival, clients must ensure all pets, vehicles, outdoor furniture, and personal items are removed or relocated away from the work zone.
  • For safety reasons, all persons and pets must remain at least 50 metres from the work area while works are being performed.
  • Garwood Tree Services will not be held liable for injury or damage caused by unauthorised persons entering the designated work zone.

6. Stump Grinding Scheduling

  • Stump grinding works are typically scheduled within 2–3 weeks from the date of request or completion of tree removal.
  • This timeframe is an estimate only and may vary depending on weather, workload, or access conditions.

7. Arborist Advice

  • Any advice or verbal guidance provided by our arborists on site is general in nature and based on visual observations at the time.
  • Such advice does not constitute a formal arborist report or risk assessment and should not be relied upon for council submissions, insurance claims, or legal purposes.

8. General Terms

  • Quotes provided are based on information supplied at the time. Any changes in access, scope, or site conditions may result in additional charges.
  • Garwood Tree Services reserves the right to reschedule or postpone works due to weather conditions, equipment availability, or safety concerns.
  • Payment terms are as stated on the invoice. Late payments may incur fees or interest charges.

9. Acceptance of Terms

By signing a Garwood Tree Services quote or work agreement, the client acknowledges that they have read, understood, and agreed to these Terms and Conditions in full.
Once a quote is signed, the client is deemed to have accepted all terms outlined above.