Garwood Tree Services Stump Grinding Terms & Conditions

1. Acceptance of Terms If after reviewing these terms you are not wanting to proceed with the booking, please contact us on 1800 934 311. Proceeding with the booking without prior cancellation will be taken as acceptance of the terms and may incur a failed attendance fee of $100. Failed Attendance If we attend and are unable to do the job due to any reasons listed within the Terms of Service or obstacles not being noted to Garwood prior to our attendance. An attendance fee of $100 will apply. Pricing & Scope of Works: Stump grinding is priced either as a per hourly rate line item or as a quoted amount depending on the scope of works. Works utilise 1 x stump grinder & 1 x operator. Per hourly line item incurs additional travelling fees at the per hourly rate FROM our nearest depot TO the client’s property. RETURN to closest Garwood depot. Quoted prices are for applicable sites and stumps only and include travel costs. Garwood does not typically do these works in conjunction with the tree removal works, this is generally booked once the tree works have been completed.
2. Access & Machine Requirements: Garwood will have the option of between 2 machines pending the size of the job. They require suitable access width, height clearance, and ground conditions. It is the clients responsibility to ensure adequate access. Any delays, additional works, or inability to complete works due to restricted access may incur additional charges. Approximate dimensions and weight are below: Small Grinder – 1.25m high, 90cm wide x 2.4m long. Weight = 705kgs Large Grinder – 1.75m high, 90cm wide x 4.05m long. Weight = 2500kgs
3. Site Conditions & Surface Impact: Due to the size and weight of the machinery used, ground disturbance including rutting, turf damage and soil displacement may occur, particularly in soft or wet conditions. Garwood will take reasonable care; however, re-instatement is not included unless specified.
4. Safety & Work Zone Requirements: An exclusion zone must be maintained at all times while stump grinding operations are underway. No persons are permitted within this zone unless authorised by Garwood Tree Services. The client is responsible for ensuring that all persons, pets, and unnecessary items are kept clear of the work area prior to and during works. Garwood Tree Services reserves the right to cease works if safe exclusion zones cannot be maintained. 5. Damage Risk & Liability: Stump grinding may generate flying debris which can cause damage to nearby structures, surfaces, and property, particularly in confined or restricted work areas. While Garwood Tree Services will take reasonable care to minimise risk, the client acknowledges that works conducted in close proximity to buildings, fences, vehicles, and other structures carry an inherent risk of damage. The client is responsible for removing or protecting any items within proximity of the work area prior to commencement. Garwood Tree Services accepts no liability for damage caused by flying debris where reasonable precautions have been taken and/or where adequate clearance from surrounding property is not achievable.
6. Underground & Hidden Risks: Underground Services The client is responsible for identifying and marking all underground services prior to works. Garwood accepts no liability for damage to unmarked or incorrectly identified services. Foreign Objects in Stumps: Stumps containing foreign materials such as metal, concrete, rocks or debris may cause damage or delays. Any additional time, wear, or repairs resulting from this will be chargeable. Excessive wear on teeth resulting in replacement will incur additional charges.
7. Limitations of Works: Stumps Near Fence Lines Some stumps may be too close to fence lines, this may prevent full removal of the WHOLE stump. Grinding Depth: Sometimes with large stumps, ascertaining the depth of the grind can be obstructed by mulch, however, Garwood will aim for 2–8 inches below natural ground level where practicable; however, this may vary depending on site conditions and stump characteristics. Remaining Root Systems Underground If building / construction / foundations are going over the stump area, Garwood recommends removing the stump entirely, we also recommend out-sourcing this to the civil company installing said foundation, Garwood accepts no responsibility for slab foundations etc.
8. Waste & Site Clean-Up: Excess mulch from stump grinding is generally compacted as much as possible back into the existing hole and remainder is retained on site unless otherwise agreed. Removal, relocation, or additional clean up is not included unless specified.
10. Delays & Obstructions: Delays caused by access issues, obstructions, site readiness, or inaccurate information may result in additional charges.
11. Right to Refuse Works: Garwood Tree Services reserves the right to refuse or cease works if site conditions are deemed unsafe or unsuitable for machinery.